Report: Apple Stores Use New Devices to Inspect Returned iPhones Without Unboxing
Mark Gurman reports that starting this month, Apple Retail Stores will be equipped with scanning devices that can inspect the iPhone inside a sealed box and run diagnostics without opening it. Once confirmed intact, the device can be returned directly to inventory, reducing stock losses from returns.
Bloomberg's Mark Gurman reports that Apple retail stores have begun equipping themselves this month with a scanning device that can inspect the iPhone inside a sealed box and run diagnostics without opening it. Once the device is confirmed to be intact, it can be directly returned to inventory.
Previously, when employees encountered an iPhone return, they typically had to open the box to verify its contents. However, some individuals would remove accessories, internal components, or even the entire device before returning the empty box, resulting in inventory losses.
MacRumors
https://www.macrumors.com/2026/10/25/apple-stores-anti-theft-iphone-box-checker/